At Texas Outfits, within 30 days of receiving your order, customer can exchange and return products to us in original condition. After 30 days, the company is not responsible for any of your satisfaction and error.

Cancellation Policy

  • Full Refund: You may request refund within 24 hours of receiving your product, so you get full refund.
  • Partial Refund: 30% deduction from the refund amount will incur, if you made cancellation after 24 hours but within 3 days before shipping.
  • No Cancellation: after 3 days from the order confirmation no cancellation will be accepted.

Refund Policy

  • Within 3 working days your refund are processed and issued to the original payment method.
  • It may take 05 to 14 days if your refund is processing through bank in your account.
  • You will receive a notification and instruction via email, once your refund is initiated.

Exchange Policy

  • Customer can exchange and return products to us in original condition within 30 days.
  • Products are eligible for exchange only if they are in their original condition, unworn, unwashed, and with tags intact.
  • Shipping cost is liable for customer that is associated with the exchange.
  • A replacement product will be sent within 15 days of receiving the returned item.

Return Policy

  • We do not accept returns or exchanges for multiple similar products.
  • The buyer is responsible for covering the return shipping costs.
  • Returns are not accepted after 24 hours of receiving the product.
  • All returned products undergo a thorough inspection before processing.

Holiday Return & Exchange Policy

During the Christmas holiday, we offer an extended return and exchange period of 90 days. For help, please email us at info@texasoutfits.com.

Return and Exchange Procedure

  1. Document the Issue: Take clear photos of the product and craft a concise email describing the issue.
  2. Contact Us: Attach the product pictures to the email and send it to info@texasoutfits.com.
  3. Response: Our customer support team will respond within 24 hours with further details.
  4. Ship the Product: Send the parcel to the provided address using a trackable courier service.
  5. Share Tracking Details: Provide the tracking ID/number to our customer support team.
  6. Inspection and Processing: The returned product will be inspected, and processing will begin.

Restocking Fee

Customers are responsible for covering the return shipping costs and a 10% restocking fee for all returned products at Texas Outfits.